OMS Vision
Welcome to our official feedback forum. Do you have an idea? Do you recognize a good idea when you see one? We want to hear from you!
387 results found
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Referring & Non referring Docs
Many times we need to write letters to patients other doctors that didn't refer them but we need to notify them of their patients surgery. We need the slot that says general dentists to say non referring doctor and be a drop down so we can specify if its an orthodontist, general dentist, endodontist or etc. In the referring slot our letters are thanking the doctor and specifying the treatment. Only one doctor refers the patient, theres no need to have more than one referring doctor. It is so important to be able to specify the specialists and be able…
1 voteThere are several options in letters to accomplish the tasks you need. Please contact specialtytl@henryschein.com for further assistance.
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Add Cellphone to the notepad Query. Im trying to make a Excel Sheet for Birdeye and there's only home phone number. Very few people use home
Add Cell phone to notepad query
1 voteThanks for the feedback.
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Stop auto filling patients social security number into the insurance subscribers ID
In the newest update the patients social security number is automatically auto filling into the insurance subscriber id. The patient is not always the subscriber. This is causing claims to bounce back.
1 voteThanks for the request.
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HIPAA concern with windows still showing or coming up after logging out of software
There are a couple of pop-up windows with patient information that still come up or pop-up on their own after having logged off of the software, or if they already open (which many times isn't obvious as they may be hidden in the background) they do not close automatically when you log off of the software.
1 voteCan you give us some examples of where this occurs? Or possibly email some screenshots (Redacted for PHI, of course).
Alternately, you can contact our support team to troubleshoot this further.
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Hire more software technicians so that we don't have to wait on hold during emergencies
Something needs to be done in regards to waiting on hold when an issue with the software comes up. When you call for software support there are extremely long waits and you can't even talk to anyone - you are sent to hold from the beginning. There are glitches with the software all the time, especially after changing any setting or securities etc, resulting to not being able to use the software at any random time during a patient day. When a dental or oral surgery office has a software emergency they need help RIGHT AWAY otherwise the whole schedule…
1 voteWe appreciate the feedback, I’ll forward this to support management. Requests on this forum are reserved for suggestions on improvements to the software, not for feedback on our support team.
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Visits marked as posted
Why does the appointment show posted after you take the patient's payment? Most Oral Surgery offices collect BEFORE the surgery or Consult. It should only show posted AFTER the charges have been posted. DENTRIX does a good job of this.
5 votesCan you give us more detail on this? How are you making the payment beforehand?
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Add EFT Payments to the daily posting report.
The end of day report | daily report | daily posting report should show EFT payments listed just like our deposit ticket shows checks listed. Balancing would be much easier.
4 votesThanks for the suggestion.
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Create carrier specific discount rules.
For those that work with multiple carriers, it would be nice to make a set template with "rules" so that as an example - with Blue Cross - your template could automatically reduce every procedure after the first at the 50% rate and calculate accordingly. Currently you have to leave a note in the insurance profile to remind you to calculate this by hand. It would be nice to have these types of things available.
1 voteThanks for the request.
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Bad Debt Write-offs - Should Reduce Accounts Receivable but NOT alter Net Production
This is to request that OMSVision create an adjustment that is excluded from production or the billed charges column in a patient's ledger. When a patient's balance is written off, accounts receivables is correctly reduced; however, the adjustment decreases net production. This presents an inaccurate production and inaccurate collection ratio. A bad debt write off should reduce AR but leave net production correct. Thank you for considering this request.
1 vote -
medications combine
With the medications table and the ability to add on the fly and add from Truforms, we have several duplicates. Need the ability to combine (like the allergies section has)
2 votesThanks for the suggestion.
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We could use a preferred pharmacy field that could be free type in the patient info center...
Would like a preferred pharmacy selection and a table to store nearby pharmacies for quick access to phone numbers and information.
7 votesThanks for the request.
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Give us back what we used to have in monthly report to compare same month last year
For monthly reports Real Collections Report you used to be able to compare April of this year to April last year to show 13 months on the report. Then you guys took it away a couple years ago and only show 12 months on the report & I have been trying to get it back ever since and nothing has happened. I need to compare the same month from last year to this year. That is a common need for everyone & I don't understand the reason why something so elementary but so necessary would be taken away.
4 votesThanks for letting us know.
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Add a feature that would show last date insurance profile was updated
We never know how current or outdated the info is ?? If it is current, then we would know that and not call on every patient
5 votesThanks for the request.
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NPI Field for Co-Therapists
Please add a field that permits entry of the NPI for co-therapists. A patient may be referred by a general dentist, but a medical claim may require the patient's PCP and that PCP's NPI. Having an NPI field for co-therapists that could be attached to claims would be helpful. We currently hand-write or have to manually enter in electronic medical claims.
2 votesWhere are you putting this information on the claim form?
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need comments box under patient demographics in general tab
There should be a box for free-form notes under the email area in general tab. We have a need to make notes about phone numbers, etc. and don't have a place to do that. Especially when OMS has so many inconsistencies in the way they list their phone numbers for patients and are listed with different categories in general tab, pre-reg and appointment book. And if you use drop downs to select phone as "dad" for the patient then under dad's patient info center it is also listed as "dad" when it is really self. Very confusing when you have…
3 votesYou can add notes both in “Quick Notes” (on the right-hand side) and in the communications tab, will either of these note fields capture the functionality that you need?
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OPTION TO REMOVE MAKE CHANGE TO ALL INSURANCE PROFILES IN PREFERENCES
Very dangerous button when asks if want to make changes to all insurance profiles. Corrupts all our years of hard work in insurance profiles if this gets selected by accident. Doesn't even ask are you sure you want to do this. If you change an address it changes it for all profiles both medical and dental & they usually don't go to same address. Same for payor ID they usually don't have same payor ID. Example is Delta --has so many payor IDs and if you select button to change all Delta payor IDs you have to manually fix all…
4 votesThanks for the request.
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significant medical history
Currently in the significant medical history section, you have to single click an item at a time to add it to the window.
Would like to be able to highlight multiple items at once and then paste.
11 votesThanks for the request.
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sales tax report
Would like a report that JUST pulls the sales tax applied to a patient's ledger.
Cannot use notepad for this currently as it only pulls the total billed, which includes all procedures.
Tabulated is the only option currently for this to be reported on.
2 votes -
markers for EHR
Would like the ability to attach a marker to the EHR.
Currently have the ability to attach a marker to various areas in the PIC and appointments.
Would like to be able to check three areas:
1. when opening the EHR
2. when adding a case
3. when opening narrativersidea entered for North Hills Oral Surgery
CID 937495 votesThank you for the suggestion.
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Production report missing EFTs
When printing the Production report / Financial report, it will break down the collections by Cash / Check / Credit. Anythings posted to EFT is not showing on this report, thus creating a difference that is "unexplained" on the report.
Would be nice to add another field that would include any EFTs posted in the date range.
Idea entered for Dr Eric Hoverstad CID 93749
4 votesI don’t think this is working as intended, I’ll forward this to the appropriate department for review.
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