Hire more software technicians so that we don't have to wait on hold during emergencies
Something needs to be done in regards to waiting on hold when an issue with the software comes up. When you call for software support there are extremely long waits and you can't even talk to anyone - you are sent to hold from the beginning. There are glitches with the software all the time, especially after changing any setting or securities etc, resulting to not being able to use the software at any random time during a patient day. When a dental or oral surgery office has a software emergency they need help RIGHT AWAY otherwise the whole schedule and day can fall apart or things can be not done right for the whole day. When someone calls to purchase a product they receive help right away, there is no wait. When they need help on the products they have purchased?
Olympic Oral Surgery
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We appreciate the feedback, I’ll forward this to support management. Requests on this forum are reserved for suggestions on improvements to the software, not for feedback on our support team.