When you are searching for a patient through prereg but no appointment is indicated, but pt has appointment in software.
What causes the patient's appointment to not be shown?
1
vote
Liberty/Jennifer
shared this idea
Please contact our support team, this sounds like something they can assist with.
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SusanH
commented
Does your appointment have a zero location? We have found that sometimes an appointment has a "0" instead of a location listed. Tech support has examined this issue but has been unable to recreate the problem. This causes the patient's appointment to drop off of any lists. In order to fix the zero location, simply dragging and dropping the patient's appointment to a different column will populate the location. If ANYONE knows why this happens or how we can prevent it, please let us know.