OMS Vision
Welcome to our official feedback forum. Do you have an idea? Do you recognize a good idea when you see one? We want to hear from you!
387 results found
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Add Cellphone to the notepad Query. Im trying to make a Excel Sheet for Birdeye and there's only home phone number. Very few people use home
Add Cell phone to notepad query
1 voteThanks for the feedback.
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Create carrier specific discount rules.
For those that work with multiple carriers, it would be nice to make a set template with "rules" so that as an example - with Blue Cross - your template could automatically reduce every procedure after the first at the 50% rate and calculate accordingly. Currently you have to leave a note in the insurance profile to remind you to calculate this by hand. It would be nice to have these types of things available.
1 voteThanks for the request.
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Stop auto filling patients social security number into the insurance subscribers ID
In the newest update the patients social security number is automatically auto filling into the insurance subscriber id. The patient is not always the subscriber. This is causing claims to bounce back.
1 voteThanks for the request.
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NPI Field for Co-Therapists
Please add a field that permits entry of the NPI for co-therapists. A patient may be referred by a general dentist, but a medical claim may require the patient's PCP and that PCP's NPI. Having an NPI field for co-therapists that could be attached to claims would be helpful. We currently hand-write or have to manually enter in electronic medical claims.
2 votesWhere are you putting this information on the claim form?
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need comments box under patient demographics in general tab
There should be a box for free-form notes under the email area in general tab. We have a need to make notes about phone numbers, etc. and don't have a place to do that. Especially when OMS has so many inconsistencies in the way they list their phone numbers for patients and are listed with different categories in general tab, pre-reg and appointment book. And if you use drop downs to select phone as "dad" for the patient then under dad's patient info center it is also listed as "dad" when it is really self. Very confusing when you have…
3 votesYou can add notes both in “Quick Notes” (on the right-hand side) and in the communications tab, will either of these note fields capture the functionality that you need?
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HIPAA concern with windows still showing or coming up after logging out of software
There are a couple of pop-up windows with patient information that still come up or pop-up on their own after having logged off of the software, or if they already open (which many times isn't obvious as they may be hidden in the background) they do not close automatically when you log off of the software.
1 voteCan you give us some examples of where this occurs? Or possibly email some screenshots (Redacted for PHI, of course).
Alternately, you can contact our support team to troubleshoot this further.
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Hire more software technicians so that we don't have to wait on hold during emergencies
Something needs to be done in regards to waiting on hold when an issue with the software comes up. When you call for software support there are extremely long waits and you can't even talk to anyone - you are sent to hold from the beginning. There are glitches with the software all the time, especially after changing any setting or securities etc, resulting to not being able to use the software at any random time during a patient day. When a dental or oral surgery office has a software emergency they need help RIGHT AWAY otherwise the whole schedule…
1 voteWe appreciate the feedback, I’ll forward this to support management. Requests on this forum are reserved for suggestions on improvements to the software, not for feedback on our support team.
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Treatment plan auto cycle completed work
More and more offices are leaving completed items on their treatment plans. There are various reasons for this (ability to track completed treatment, ability to check what was plan versus what was posted easily).
As a result, when new treatment is added to a treatment plan, it is getting mixed up with the completed items.
Would like to see completed items auto cycled (moved) to either plan 9 or phase 9 when the "completed" action happens
Idea entered at the OMS Vision Expert Series 2018
4 votes -
be able to lock contact notes! collection calls become evidence in court and should not be deleted or altered after they have entered
contact notes are now different than chart notes as far as evidence goes if things go into the court room mediation or hearings.
5 votesThanks for the request
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The system should go through billing based off your treatment plan, not the estimator
I have had to fix our receipts for the past 5 years due to the system CONSTANTLY trying to do it's own thing and not go through billing based off the treatment plan. Some things are not covered in certain circumstances and that should not be up to the system to determine but up to us as providers.
5 votesHey Robyn,
We need more information on this one as well, can you let us know exactly what you need that isn’t provided by our current workflow?
You’re welcome to contact our support team and give them this information, so that we can be aware of what’s missing for you.
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When terminating an insurance, give us a prompt to transfer the insurance portion to the patient.
Currently when we terminate insurance, we have to then manually transfer the balance to the patient, this can sometimes lead to issues if our staff doesn't remember to do it, it causes our reports to be inaccurate.
4 votesThanks for the feedback.
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Add Block/Meeting
Have something where you can put a note on the schedule or a block without having to make a fake profile.
4 votesCan you give us more information on this? What would be the workflow with it, and what would it be used for?
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sales tax report
Would like a report that JUST pulls the sales tax applied to a patient's ledger.
Cannot use notepad for this currently as it only pulls the total billed, which includes all procedures.
Tabulated is the only option currently for this to be reported on.
2 votes -
Automated Appointment Reminder System
We've tried DemandForce (which is who OMS recommends). The system has multiple issues. Signed up with SolutionReach, however, it seems there are settings within OMS that aren't integrating seamlessly. Being a specialty practice with a high volume of patients, it would help tremendously to have the confirmation system automated.
5 votesThanks for the feedback.
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open claims with patient balances
idea for 93995/Glenn
Need the ability to pull a report of claims that are pending, when the balance sits entirely on the patient side.
When procedures are posted in this office, all balances go to the patient side, with a claim being submitted as a courtesy. A portion is collected at time of service but not all.
When you run insurance claims report # 2 (outstaning balances), it gives you two options:
conventional - claims submitted with balance on insurance side. As insurance payments/denials are posted, the claims fall off this report, making it manageable. but it won't work for…
3 votesThanks for the request.
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Previous procedure index
With the current virtual scan form, you are locked into specific headings. Not all specialties use the same headings or groups though.
For example, while Perio may use bitewings, Oral surgery does not.
It would be nice to be able to rename this category CBCT instead and use it for xrays that they actually take. Especially since in version 17, you can pick and choose the codes that apply.
1 voteThanks for the request, did you mean Route Slip, or Virtual Scan Form?
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Track Actual Provider's Collection
I would like to track actual collections per provider in OMSVision. Currently there is no way to enter in the processing fees for any credit cards/Care Credit in patient's ledger without it affecting the patient's paid balance so my collections can be off up to 10% in some cases.
2 votesI would highly recommend you contact our support team regarding this, they can help you figure this out.
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Auto Posting ERA's
The ability for OMS Vision to post ERA's (electronic remittance advice/ EOB) automatically to the ledger. Create the ability of OMS to link with Clearing houses or to received electronic EOB's back through your software and post the EOB/ERA to the patient's account.
1 voteWe currently support importing electronic EOB’s and auto-posting to the ledger, I suggest you contact our support team to see how this works, however I do see some room for improvement when it comes to automatically receiving the files.
Thank you for the suggestion.
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Password for signing narratives
This is a good idea for a feature, but it doesn't quite accomplish what we would like it to. There needs to be a way for other staff members, besides the doctors, to lock their own notes. Currently the doctor has to lock all the notes if the password to lock notes feature is being used. Each individual should be able to sign and lock their own notes. The person that signs the note should be logged as the person reviewing and locking the note, not the person logged into the program.
There are too many steps to make this…3 votesThanks for the feedback.
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Family Account For All Family Members
You already do this in Dentrix, so I do not understand why you would not make this a feature in all of your software, that ALL FAMILY MEMBERS can be link to each other without having the same guarantor. Any patient's over the age of 18 are legally their own guarantor but they should still be linked to a family account with their parents.
4 votesWhy would this feature be useful? Is this specifically for insurance reasons? Or are there other reasons you’d like this feature to be implemented?
- Don't see your idea?