OMS Vision
Welcome to our official feedback forum. Do you have an idea? Do you recognize a good idea when you see one? We want to hear from you!
27 results found
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1 vote
This does not occur on my end, I highly recommend you contact our support team to see if they can figure this out.
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Mac OSX Version of OMS Vision
Release an Apple Mac version of OMS Vision.
1 voteThere are no current plans to support Apple products.
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Prevent dual insurance claims being sent to the secondary carrier before the first carrier
We often find that the software is sending claims to the secondary carrier before the first carrier. To prevent this, we have to be aware if there are two carriers, terminate the 2nd to send the claim through to the 1st, then re-enter the 2nd carrier to print up the COB form. Very time consuming. If we do not follow these steps, patients get annoyed that we have "done it wrong" and claims are delayed because the claim for the 2nd carrier is denied as they know it should be paid by the other carrier first. I can provide examples…
2 votesIt’s been a month since our last contact, i’m closing this idea due to inactivity – If you have the information we requested and wish to provide it, I’ll re-open the idea.
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time clock spreadsheet
We would like to have a spreadsheet that can be printed with ALL employees, date, total hours per day, subtotal per week, grand total for each employee, location.
The current excel sheets do not have total hours on them, which makes them useless from an accounting point of view.
CID 103558
3 votesThis has been passed to our support team for research.
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2 votes
This can currently be done, we highly recommend you contact our support team for assistance in setting this up.
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add zip code 11109 to the database, pls?
please add this zip code as it is a frequently used zip code in our area. tysm.
11109 = long island city, NY
1 voteThis is something that can be added manually, our support team can assist you with the process.
However, we do think our default zipcode file should be updated, thanks for letting us know.
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Treatment Plan - printed report includes all treatment types regardless of filter settings
The printed Treatment Plan form doesn't respect filter display selections set on the application form. For example, if a user removes "Complete" treatments from the Filter Display of the treatment plans tab and then clicks "print," the resulting printed version still includes "Complete" treatments. The reason it's a problem for us today is that people sometimes overlook the status of treatment options and have attempted to do work that they shouldn't or was completed previously.
It looks like this would be a quick fix to change the printer's version of the query to the last one used to display filtered…
1 voteThis has been resolved in a recent update.
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When you are searching for a patient through prereg but no appointment is indicated, but pt has appointment in software.
What causes the patient's appointment to not be shown?
1 votePlease contact our support team, this sounds like something they can assist with.
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Referring & Non referring Docs
Many times we need to write letters to patients other doctors that didn't refer them but we need to notify them of their patients surgery. We need the slot that says general dentists to say non referring doctor and be a drop down so we can specify if its an orthodontist, general dentist, endodontist or etc. In the referring slot our letters are thanking the doctor and specifying the treatment. Only one doctor refers the patient, theres no need to have more than one referring doctor. It is so important to be able to specify the specialists and be able…
1 voteThere are several options in letters to accomplish the tasks you need. Please contact specialtytl@henryschein.com for further assistance.
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Hire more software technicians so that we don't have to wait on hold during emergencies
Something needs to be done in regards to waiting on hold when an issue with the software comes up. When you call for software support there are extremely long waits and you can't even talk to anyone - you are sent to hold from the beginning. There are glitches with the software all the time, especially after changing any setting or securities etc, resulting to not being able to use the software at any random time during a patient day. When a dental or oral surgery office has a software emergency they need help RIGHT AWAY otherwise the whole schedule…
1 voteWe appreciate the feedback, I’ll forward this to support management. Requests on this forum are reserved for suggestions on improvements to the software, not for feedback on our support team.
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Production report missing EFTs
When printing the Production report / Financial report, it will break down the collections by Cash / Check / Credit. Anythings posted to EFT is not showing on this report, thus creating a difference that is "unexplained" on the report.
Would be nice to add another field that would include any EFTs posted in the date range.
Idea entered for Dr Eric Hoverstad CID 93749
4 votesI don’t think this is working as intended, I’ll forward this to the appropriate department for review.
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Track Actual Provider's Collection
I would like to track actual collections per provider in OMSVision. Currently there is no way to enter in the processing fees for any credit cards/Care Credit in patient's ledger without it affecting the patient's paid balance so my collections can be off up to 10% in some cases.
2 votesI would highly recommend you contact our support team regarding this, they can help you figure this out.
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Please bring Referral statistics back
Bring back the referral stats!
5 votesI never heard back from you on this, please feel free to resubmit with the requested information.
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MORE training and webinars. PLEASE!
The website says the next expert series will be held in spring of 2017. That is quickly approaching and no dates are posted.
26 votesWe have since added more trainings and webinars, and we will continue to do so going forward.
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Repair glitch in registering patient
When I register a patient and click on the appropriate gender M or F, the patient look up screen pops up.
2 votesI would recommend speaking to our support department regarding this, they have the proper tools necessary to duplicate and report these types of issues.
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When we are typing the "optional" note to patient in the treatment plan screen, the treatment screen becomes blank
With the latest update, when the box pops up in the treatment plan for the note to patient, it doesn't show the treatment behind it. This just began happening with this update. When typing the patient note, you need the treatment details to be visible for reference, as opposed to the blank white screen that is currently there. Can we revert back to the old way?
1 voteThis doesn’t seem like an intentional change, I would recommend reaching out to our support teams, that way if it’s an issue it can be properly documented.
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Collection Agency Payments
Adding "Collection Agency Payment" under payments where "Patient/Guarantor" payment is. This will allow us to run reports on collection payments. Currently we have it set as "Patient payment".
14 votesYou can already add new payment types, and can add a payment type for “Collections”
Is that what you were looking for?
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Allow users to view attachments in ecentral that are older than 3 weeks or 1 month (the rep wasn't sure)
If NEA stores attachments for 3 years, providers should have access to view those files beyond the time limit set on the Dentrix server. If we are trying to prove that a specific document was sent, we need access to that file beyond the 30-45 days that a carrier would request to process it. If Dentrix doesn't want to pay to store the files, then send the files using the NEA account numbers we used before Henry Schein purchased OMS Vision and screwed this up!!!
6 voteseCentral requests should be made at feedback.ident.com, this site is reserved for requests within the Vision product line.
I’ll forward this suggestion to the eCentral team.
Thanks.
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will you be creating a way to email xrays encrypted within the program?
HIPPA is requiring the sending of patient xrays encrypted. will you be creating a way to email xrays in a protected mode? I know of one program that send xrays by email which requires a password in order to open them. this would be very helpful.
6 votesAn encrypted email client would address this pain point better than we can.
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Fix the email interface so OMSVisison does not need contacts already created witihin Outlook
Why not write a clean MAPI interface so that when emailing out of OMS we do not need to have all the contacts already entered in Outlook. We email from ten different workstations and cannot possibly keep all out Outlook .pst files in sync with the email contacts in OMS.
If you like, please make email from OMSVision work at least as well as does Dentrix MAPI email.
4 votes
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