OMS Vision
Welcome to our official feedback forum. Do you have an idea? Do you recognize a good idea when you see one? We want to hear from you!
76 results found
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HIPAA concern with windows still showing or coming up after logging out of software
There are a couple of pop-up windows with patient information that still come up or pop-up on their own after having logged off of the software, or if they already open (which many times isn't obvious as they may be hidden in the background) they do not close automatically when you log off of the software.
1 voteCan you give us some examples of where this occurs? Or possibly email some screenshots (Redacted for PHI, of course).
Alternately, you can contact our support team to troubleshoot this further.
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Hire more software technicians so that we don't have to wait on hold during emergencies
Something needs to be done in regards to waiting on hold when an issue with the software comes up. When you call for software support there are extremely long waits and you can't even talk to anyone - you are sent to hold from the beginning. There are glitches with the software all the time, especially after changing any setting or securities etc, resulting to not being able to use the software at any random time during a patient day. When a dental or oral surgery office has a software emergency they need help RIGHT AWAY otherwise the whole schedule…
1 voteWe appreciate the feedback, I’ll forward this to support management. Requests on this forum are reserved for suggestions on improvements to the software, not for feedback on our support team.
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Add EFT Payments to the daily posting report.
The end of day report | daily report | daily posting report should show EFT payments listed just like our deposit ticket shows checks listed. Balancing would be much easier.
4 votesThanks for the suggestion.
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Create carrier specific discount rules.
For those that work with multiple carriers, it would be nice to make a set template with "rules" so that as an example - with Blue Cross - your template could automatically reduce every procedure after the first at the 50% rate and calculate accordingly. Currently you have to leave a note in the insurance profile to remind you to calculate this by hand. It would be nice to have these types of things available.
1 voteThanks for the request.
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Give us back what we used to have in monthly report to compare same month last year
For monthly reports Real Collections Report you used to be able to compare April of this year to April last year to show 13 months on the report. Then you guys took it away a couple years ago and only show 12 months on the report & I have been trying to get it back ever since and nothing has happened. I need to compare the same month from last year to this year. That is a common need for everyone & I don't understand the reason why something so elementary but so necessary would be taken away.
4 votesThanks for letting us know.
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NPI Field for Co-Therapists
Please add a field that permits entry of the NPI for co-therapists. A patient may be referred by a general dentist, but a medical claim may require the patient's PCP and that PCP's NPI. Having an NPI field for co-therapists that could be attached to claims would be helpful. We currently hand-write or have to manually enter in electronic medical claims.
2 votesWhere are you putting this information on the claim form?
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OPTION TO REMOVE MAKE CHANGE TO ALL INSURANCE PROFILES IN PREFERENCES
Very dangerous button when asks if want to make changes to all insurance profiles. Corrupts all our years of hard work in insurance profiles if this gets selected by accident. Doesn't even ask are you sure you want to do this. If you change an address it changes it for all profiles both medical and dental & they usually don't go to same address. Same for payor ID they usually don't have same payor ID. Example is Delta --has so many payor IDs and if you select button to change all Delta payor IDs you have to manually fix all…
4 votesThanks for the request.
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sales tax report
Would like a report that JUST pulls the sales tax applied to a patient's ledger.
Cannot use notepad for this currently as it only pulls the total billed, which includes all procedures.
Tabulated is the only option currently for this to be reported on.
2 votes -
Production report missing EFTs
When printing the Production report / Financial report, it will break down the collections by Cash / Check / Credit. Anythings posted to EFT is not showing on this report, thus creating a difference that is "unexplained" on the report.
Would be nice to add another field that would include any EFTs posted in the date range.
Idea entered for Dr Eric Hoverstad CID 93749
4 votesI don’t think this is working as intended, I’ll forward this to the appropriate department for review.
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Previous procedure index
With the current virtual scan form, you are locked into specific headings. Not all specialties use the same headings or groups though.
For example, while Perio may use bitewings, Oral surgery does not.
It would be nice to be able to rename this category CBCT instead and use it for xrays that they actually take. Especially since in version 17, you can pick and choose the codes that apply.
1 voteThanks for the request, did you mean Route Slip, or Virtual Scan Form?
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Ability to exclude codes from showing as posted
Many offices are using a dummy code to post a pre payment to a patients account. This code is set up not to go to insurance and at a zero dollar amount. This code is posted PRIOR to the patient being seated or their work being charged out.
When the code is posted, the patient will show as posted on the ledger (when in fact, their treatment has not been posted yet).
Would like the ability to edit the master fee schedule and exclude codes from changing the status on the appointment book. ie. to exclude them from showing as…
8 votesThanks for the request.
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Treatment plan auto cycle completed work
More and more offices are leaving completed items on their treatment plans. There are various reasons for this (ability to track completed treatment, ability to check what was plan versus what was posted easily).
As a result, when new treatment is added to a treatment plan, it is getting mixed up with the completed items.
Would like to see completed items auto cycled (moved) to either plan 9 or phase 9 when the "completed" action happens
Idea entered at the OMS Vision Expert Series 2018
4 votes -
Master fee schedule verbiage
Currently the master fee schedule lists the following three codes:
ADA
CDT
CPTWould like to see the wording of "ADA" changed to something else. Perhaps internal code or vision code.
ADA is a general dentistry thing and really doesn't apply as much to specialty.
Idea entered at the OMS Vision Expert Series 2018
6 votesThanks for the request.
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Treatment plan status change
Currently if you want to change the status on a phase within the treatment plan, you have to do it line by line. This can be a lengthy process if you have a large treatment plan.
Would like the ability to highlight a phase within a plan and select to change the status on all lines.
Examples:
Change all lines to future (in order to put them on a future WIP report)
Change all lines to suspended (for treatment refused)
Change all lines to custom (for medical clearance or similar)Idea entered at the OMSV Expert Series 2018
15 votesThanks for the request.
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Track Actual Provider's Collection
I would like to track actual collections per provider in OMSVision. Currently there is no way to enter in the processing fees for any credit cards/Care Credit in patient's ledger without it affecting the patient's paid balance so my collections can be off up to 10% in some cases.
2 votesI would highly recommend you contact our support team regarding this, they can help you figure this out.
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open claims with patient balances
idea for 93995/Glenn
Need the ability to pull a report of claims that are pending, when the balance sits entirely on the patient side.
When procedures are posted in this office, all balances go to the patient side, with a claim being submitted as a courtesy. A portion is collected at time of service but not all.
When you run insurance claims report # 2 (outstaning balances), it gives you two options:
conventional - claims submitted with balance on insurance side. As insurance payments/denials are posted, the claims fall off this report, making it manageable. but it won't work for…
3 votesThanks for the request.
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