OMS Vision
Welcome to our official feedback forum. Do you have an idea? Do you recognize a good idea when you see one? We want to hear from you!
27 results found
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add zip code 11109 to the database, pls?
please add this zip code as it is a frequently used zip code in our area. tysm.
11109 = long island city, NY
1 voteThis is something that can be added manually, our support team can assist you with the process.
However, we do think our default zipcode file should be updated, thanks for letting us know.
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Treatment Plan - printed report includes all treatment types regardless of filter settings
The printed Treatment Plan form doesn't respect filter display selections set on the application form. For example, if a user removes "Complete" treatments from the Filter Display of the treatment plans tab and then clicks "print," the resulting printed version still includes "Complete" treatments. The reason it's a problem for us today is that people sometimes overlook the status of treatment options and have attempted to do work that they shouldn't or was completed previously.
It looks like this would be a quick fix to change the printer's version of the query to the last one used to display filtered…
1 voteThis has been resolved in a recent update.
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When you are searching for a patient through prereg but no appointment is indicated, but pt has appointment in software.
What causes the patient's appointment to not be shown?
1 votePlease contact our support team, this sounds like something they can assist with.
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Referring & Non referring Docs
Many times we need to write letters to patients other doctors that didn't refer them but we need to notify them of their patients surgery. We need the slot that says general dentists to say non referring doctor and be a drop down so we can specify if its an orthodontist, general dentist, endodontist or etc. In the referring slot our letters are thanking the doctor and specifying the treatment. Only one doctor refers the patient, theres no need to have more than one referring doctor. It is so important to be able to specify the specialists and be able…
1 voteThere are several options in letters to accomplish the tasks you need. Please contact specialtytl@henryschein.com for further assistance.
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Hire more software technicians so that we don't have to wait on hold during emergencies
Something needs to be done in regards to waiting on hold when an issue with the software comes up. When you call for software support there are extremely long waits and you can't even talk to anyone - you are sent to hold from the beginning. There are glitches with the software all the time, especially after changing any setting or securities etc, resulting to not being able to use the software at any random time during a patient day. When a dental or oral surgery office has a software emergency they need help RIGHT AWAY otherwise the whole schedule…
1 voteWe appreciate the feedback, I’ll forward this to support management. Requests on this forum are reserved for suggestions on improvements to the software, not for feedback on our support team.
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When we are typing the "optional" note to patient in the treatment plan screen, the treatment screen becomes blank
With the latest update, when the box pops up in the treatment plan for the note to patient, it doesn't show the treatment behind it. This just began happening with this update. When typing the patient note, you need the treatment details to be visible for reference, as opposed to the blank white screen that is currently there. Can we revert back to the old way?
1 voteThis doesn’t seem like an intentional change, I would recommend reaching out to our support teams, that way if it’s an issue it can be properly documented.
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Disable the automatic tooth number/area on the subject line
I would like the option to disable the "tooth number/area" that is automatically tagged on to the subject line of a narrative. It may work for some offices, but I would like to be able to turn that feature off.
1 vote
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