Fix Zero Location Error in Appointment Book
Please fix the error that occurs in the appointment book where a location is set to zero. This occurs multiple times per week with different users despite all users having unique Program IDs. It also occurs despite having default configurations set in the appointment book. When the location is zero, Virtual Scan Forms will NOT route to designated users. This is frustrating when doctors are trying to route treatment or prescriptions for posting. Reports are also misleading because any information pertaining to a zero appointment is omitted from appointment book lists and other reports. In the meantime, would support please advise as to a script or notepad query that would allow practices to find these zero location appointments so that they can be manually corrected? At present, the only way we know to correct this error is to move the appointment to a different column in the schedule, which seems to assign a location. Thank you for your assistance in correcting this known problem.
