Suspend insurance when claim is out but patient has new insurance and needs treatment.
When a patient comes in and has a cleaning or treatment and we submit to the insurance company and while waiting on the claim to be paid the patient changes insurances and we now need to paste the new insurance in and submit new treatment and claim to new insurance while still holding the other insurance waiting on the old claim to be processed, we should be able to suspend an insurance instead of completely terminating it.
You can still post payments to a terminated insurance carrier. I would highly suggest you contact our support team about this.
YESI JAVIER commented
also ability to transfer balance to previous insurance once it's terminated because sometimes the patient presents after it is terminated but have a new different insurance. instead of making it active transferring balance then terminating again