Sarah Macone
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9 votes
We appreciate the feedback, thanks.
Sarah Macone
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2 votes
Thanks for the request.
Sarah Macone
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23 votes
We’ve had some discussions and clarifications on this idea, and have decided to re-open it.
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When a patient No Show's to an appointment. The only option is to Cancel the appointment and mark it "Failed". This becomes difficult with multiple offices looking for potential scheduling time. Our other office is unaware this patient simply didn't come to their appointment vs. an appointment that just cancelled. Also if the patient calls in regards to this appointment - We can't simply re-schedule the No show appointment - we have to create a new one and it doesn't carry over the information that may have been in their originally scheduled appointment.