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1. Prevent dual insurance claims being sent to the secondary carrier before the first carrier

   We often find that the software is sending claims to the secondary carrier before the first carrier. To prevent this, we have to be aware if there are two carriers, terminate the 2nd to send the claim through to the 1st, then re-enter the 2nd carrier to print up the COB form. Very time consuming. If we do not follow these steps, patients get annoyed that we have "done it wrong" and claims are delayed because the claim for the 2nd carrier is denied as they know it should be paid by the other carrier first. I can provide examples with screen shots of the insurance screen on particular patients.

   We often find that the software is sending claims to the secondary carrier before the first carrier. To prevent this, we have to be aware if there are two carriers, terminate the 2nd to send the claim through to the 1st, then re-enter the 2nd carrier to print up the COB form. Very time consuming. If we do not follow these steps, patients get annoyed that we have "done it wrong" and claims are delayed because the claim for the 2nd carrier is denied as they know it should be paid by the other carrier first. I can provide examples… more

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   Closed  ·  AdminTrevor Terry (Business Analyst, DentalVision Enterprise) responded

   It’s been a month since our last contact, i’m closing this idea due to inactivity – If you have the information we requested and wish to provide it, I’ll re-open the idea.