Please change this software - payment/posting and not using insurance estimating
Please find a way to not use insurance estimating. Allow staff to apply money where THEY want to. The system wants to think for you and apply money by line posting automatically. For example, if a consult is out to insurance and a patient prepays for a procedure, the money is applied to the account and AUTOMATICALLY line posted to the exam. This workflow is terrible and wish we could change software. Reports are never accurate. We have submitted multiple times for changes, but nothing is ever done. Instead, minor changes are made to the software that do not help. We have done every update hoping for changes to the billing portion of the software.
Anonymous
shared this idea
In our most recent version, there is a feature that allows you to indicate that the insurance will not cover something, which I think would accomplish what you are asking. I recommend you contact our support team for assistance with this.
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Anonymous
commented
Trevor will you contact our office to discuss?