We should look into giving the users an option to have the credit remain on the actual procedure or if we want the credit to apply to the general ledger and as such paying off any existing procedures.
The way the system works is, if a procedure is overpaid, this creates a credit, that credit is applied to any outstanding procedures in the ledger starting with the oldest procedure that has an outstanding balance. In this case when the initial payment was posted for the overpayment amount of $33 the credit of $11 was applied to any procedure that might have been outstanding.
When you go back and post the adjustment for the overpayment then this overpayment is taken off that procedure hence opening the procedure up again.
our clinics are not able to transfer the $ to the correct procedures.
Example:pd by Delta in full with Pt portion due as $0.00. Tx comes up "red" and cannot be transfered by office. When I put in a payment it shows that there is $31.00 due for that DOS. they cannot transfer it and don't know what the glitch is that it says there is money owed.