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1. Regarding billing cycles

   Why does the billing cycle go back to cycle 0 once a payment has been applied? They could be in billing cycle 3, make a $1.00 payment and it goes back to 0. Hard to manage accounts when some depend on the correct cycle to reflect on the account.

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   Needs Clarification  ·  AdminTrevor Terry (Business Analyst, DentalVision Enterprise) responded

   The billing cycle is not meant to be used to reflect the aging of accounts, it’s used to track the last payment made. In order to see the aging of your accounts, we highly recommend running the aging reports.

   If you need assistance with the aging report, our support team is happy to assist.