23 results found

1. Please change this software - payment/posting and not using insurance estimating

   Please find a way to not use insurance estimating. Allow staff to apply money where THEY want to. The system wants to think for you and apply money by line posting automatically. For example, if a consult is out to insurance and a patient prepays for a procedure, the money is applied to the account and AUTOMATICALLY line posted to the exam. This workflow is terrible and wish we could change software. Reports are never accurate. We have submitted multiple times for changes, but nothing is ever done. Instead, minor changes are made to the software that do not help. We have done every update hoping for changes to the billing portion of the software.

   Please find a way to not use insurance estimating. Allow staff to apply money where THEY want to. The system wants to think for you and apply money by line posting automatically. For example, if a consult is out to insurance and a patient prepays for a procedure, the money is applied to the account and AUTOMATICALLY line posted to the exam. This workflow is terrible and wish we could change software. Reports are never accurate. We have submitted multiple times for changes, but nothing is ever done. Instead, minor changes are made to the software that do not help.… more

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   Existing Functionality  ·  AdminTrevor Terry (Business Analyst, DentalVision Enterprise) responded

   In our most recent version, there is a feature that allows you to indicate that the insurance will not cover something, which I think would accomplish what you are asking. I recommend you contact our support team for assistance with this.

2. The ability add pre-registered pt. to call list.

   We often run into the issue of a pre-registered pt. who would like to get in sooner than the date they are currently scheduled, however, oms does not allow to add pt. from the pre-registration list on a call list that would allow us to call pt. if a time slot opens up due to cancellation.

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   Existing Functionality  ·  AdminTrevor Terry (Business Analyst, DentalVision Enterprise) responded

   I just tested this in version 16.1 and you can add a pre registered patient to the call list.
   From the existing appointment, right click, choose edit.
   Directly above the comment box is a spot to check “place patient on call list”.
   check that and click okay to save the appointment.

3. Need a merge field to print page numbers on printed report

   When printing a multiple page narrative, it should print the page # on the report. (eg Page : <<page_number>> so the output would show Page: 1, then Page: 2 Ideally it would print Page X of Y as it is a legal document.

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   Existing Functionality  ·  AdminTrevor Terry (Business Analyst, DentalVision Enterprise) responded

   In the Narrative, you can enable headers and footers, and then can attach the “Page Number” merge field to the narrative.